Ticket Refunds Policy

Thank you for purchasing tickets to an Arcta Legacy event. We strive to ensure you have a smooth and enjoyable experience. Please read our refund policy carefully before making a purchase.

​

1. Refund Eligibility

All tickets purchased through our website are eligible for a full refund within 48 hours of the time of purchase.

To be eligible:

• The request must be made within 48 hours from the time of purchase.

• The request must be submitted before the date of the event.

​

After 48 hours, all ticket sales are considered final and non-refundable.

​

2. How to Request a Refund

To request a refund, please contact us via:

• Email: info@arctalegacy.co.za

• Subject Line: "Refund Request – [Your Order Number]"

​

Please include your full name, order number, and the date/time of purchase.

​

3. Refund Process

Once your refund request is received and verified, the funds will be transferred directly to your bank account. Please allow up to 5–7 business days for the transfer to reflect, depending on your banking institution.

​

We will contact you to confirm your banking details securely as part of the refund process.

​

4. Event Cancellations or Postponements

If an event is canceled or rescheduled by Arcta Legacy, all affected ticket holders will be notified and offered the choice of a full refund or a ticket transfer to the rescheduled date.

​

5. Questions

If you have any questions about this policy, please contact our team:

• Email: info@arctalegacy.co.za

• Phone: +27 (68) 484-0579